EMAIL & PHONE SUPPORT HOURS:

MONDAY - FRIDAY, 9AM TO 5PM PST.

Shipping Questions

Supplies & Consumables ship in 1 Business Day.

Pre-burned Screens & Films ship in 1-3 business days.

Equipment orders will ship in 1-3 business days if the item is in stock.

All Supply & Pre-burn orders ship from CA 95820

Equipment orders may ship from the manufacturer, but they usually ship from CA 95820

Number of days in transit will depend on your shipping address.

  • West Coast - 1 to 2 business days
  • Midwest - 2 to 3 business days
  • East Coast - 3 to 4 business days

A common time frame for a pre-burned screen order:

  1. Order placed on Monday
  2. Customer was contacted via email with a sizing question.
  3. Customer responded Tuesday at 4pm.
  4. Screen shipped Wednesday and was in transit for 2 business days.
  5. Customer received Pre-burned screen order on Friday.

We currently only ship in the Continental USA.

Pre-burned Screen Ordering

  • The size of your art file should be the exact desired size of your print.
  • Art files should have only the colors black and white.
  • The black area in your art file is what will be printed in your print.
  • In vector files, fonts should be converted to outlines or rasterized.
  • Formats for optimized, high quality prints: .AI, .PSD, .PDF, .BMP
  • Formats that might work, buy may not produce the highest quality prints: .JPG, .PNG
  • Provide a high resolution or vector file for your pre-burned screen.
  • Have your art file all ready sized the exact size you would like the stencil to be on your screen.
  • Convert any and all fonts in your file to outlines.
  • Watch for emails from us, and respond quickly if you can. Orders are often held back because we are waiting to hear back with an answer to our question.

A common time frame for a pre-burned screen order:

  1. Order placed on Monday
  2. Customer was contacted via email with a sizing question. (avoidable)
  3. Customer responded Tuesday, late in the day.
  4. Screen shipped Wednesday and was in transit for 2 business days.
  5. Customer received Pre-burned screen order on Friday.

Emails are sent and responded to only during business hours: Mon-Fri 9am to 5pm.

Proofs are not offered with every order at this time, but you can request them by email or phone. (916) 534-8337 / info@norcalsps.com

Usually, each color in a screen printed imprint equal one screen. For a three color imprint, you will need to purchase three screens.

Left chest and full front / full back imprints are usually placed about five inches from the outside edge of the screen. Larger imprints may come closer to the edges of the screen.

They can with the correct care. Follow a few simple rules, and your screen should last for hundreds, if not thousands of prints.

  • Don't put chemicals or solvents on your screen that are not for screen printing. Turpentine and mineral spirits or paint thinners are not recommended.
  • If your screen has not been chemically hardened, avoid putting water on your screen.
  • Do not scrub your screen with any sort of brush.

We are not able to accept requests for return or refund.
We are not responsible for any damage that occurs in transit.
In the event of damage in transit, we will endeavor to make things right to the best of our ability. 

Film Output Questions

Same as Pre-burned screen services..

  • The size of your art file should be the exact desired size of your film.
  • Art files should have only the colors black and white.
  • The black area in your art file is what will be printed in your print.
  • In vector files, fonts should be converted to outlines or rasterized.
  • Formats for optimized, high quality prints: .AI, .PSD, .PDF, .BMP
  • Formats that might work, buy may not produce the highest quality prints: .JPG, .PNG

Film output is a "print only" service. If you need color separations, we do offer them HERE

Other questions

Yes, absolutely! We are open Mon-Fri, 9am to 5pm. Come and check out our showroom!

Yes, we can waive your taxes if you send us a copy of your CA Seller's Permit at info@norcalsps.com

Closed - New Year’s Day: Monday, Jan. 2 (observed)

Closed - Martin Luther King Jr. Day: Monday, Jan. 16

Closed - Presidents' Day: Monday, Feb. 20

Closed - Memorial Day: Monday, May 29

Closed - Juneteenth National Independence Day: Monday, June 19

Closed - Independence Day: Tuesday, July 4

Closed - Labor Day: Monday, Sept. 4

Closed - Columbus Day: Monday, Oct. 9

Closed - Veterans Day (Observed): Friday, Nov. 10

Closed - Thanksgiving: Thursday, Nov. 23

Closed - Indigenous Day: Friday, Nov. 24

Closed - Christmas: Monday, Dec. 25

Call us Mon-Fri, 9am to 5pm

(916) 534-8337

Email Us

info@norcalsps.com